Home Care Employee Handbook - Any Agency - Any US State/Federal

Introducing our comprehensive Employee Handbook Template for Home Care Agency - your ultimate guide to fostering a positive workplace culture and ensuring smooth operations within your organization. Crafted with precision and expertise, this template offers a comprehensive framework covering all essential policies, procedures, and guidelines tailored to your agency's needs. Moreover, this is applicable for any state and covers all federal regulations and requirements, making it a versatile and reliable resource for your organization.

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How to Edit?

Please watch the video for instructions on editing the manual, Here.

*Additionally, a key step in updating the generic manual involves changing the state, a task that can be conveniently accomplished through the demonstrated "bulk editing method" in the video.

TABLE OF CONTENTS

INTRODUCTION
MISSION STATEMENT
VALUES
VISION STATEMENT
GOALS
INTRODUCTION PERIOD
EMPLOYMENT POLICY – AT WILL EMPLOYMENT
STATEMENT OF PURPOSE
DOCUMENT CONTROL & APPROVALS
EQUAL EMPLOYMENT OPPORTUNITY AND DISCRIMINATION POLICY
AMERICANS WITH DISABILITIES ACT POLICY
EMPLOYMENT ELIGIBILITY VERIFICATION
BACKGROUND CHECK
PERSONNEL AND MEDICAL RECORDS
REQUIREMENTS FOR EMPLOYMENT
IMMIGRATION COMPLIANCE
OPEN DOOR POLICY
EMPLOYEE CLASSIFICATIONS
COMPENSATION / PAY PERIODS / DEDUCTIONS AND OFFSETS
HOURS OF WORK
DRESSCODE
RELIGIOUS ACCOMMODATION REQUESTS
BREAK TIME FOR NURSING MOTHERS
PAYCHECK DISTRIBUTION
SALARY PAY POLICY
PUNCTUALITY AND ATTENDANCE
RECRUITMENT, SELECTION & HIRING
Pre-Recruitment
Job Descriptions & Persons Specifications
Person Specification
Job Advertisements
Short Listing
Interview
Making the Decision
Informing the Candidates

ONBOARDING
User Guide
Onboarding Techniques and Practices

OFFBOARDING
User Guide
Off-boarding Techniques and Practices

EMPLOYEE JOB DESCRIPTIONS
Chief Executive Officer
Executive Director
Office Manager
Program Manager
Human Resources Manager
Supervisors
Direct Care Staff
Program Instructors

PROMOTION POLICY
Eligibility
Guidelines
Exception

PERFORMANCE APPRAISAL POLICY
The aim of the performance review policy
The responsibilities of individual employees
Responsibilities of Program Managers
Responsibilities of HR department

WORKPLACE COMMITMENTS
Equal Opportunity Commitments
Non-Harassment Policy /Non-Discrimination Policy
Complaint Procedure
Drug-Free/Alcohol-Free Environment
Workplace Violence Policy
Workplace Safety

CODE OF CONDUCT
Professional Conduct
Agency Property
Privacy
Internet Access
Personnel Files

LEAVE POLICIES
Sick Leave
Observed Holidays
Voting Time
Leave of Absence

WORK PERFORMANCE
Expectations
Performance Review
Performance Feedback
Insubordination
False Disparagement

DISCIPLINE POLICY
Grounds for Disciplinary Action
Disciplinary Process
Disciplinary Process

TERMINATION
Voluntary Termination
Termination

EMPLOYEE HEALTH AND SAFETY
Workplace Safety
Workplace Security
Emergency Procedures
Pandemic (Covid-19) Preventive Measures
Pandemic (Covid-19) Response

EMPLOYEE TRAINING & DEVELOPMENT
Need of Training and Development program
Goals and Objectives of Training and Development
Training Methods
Implementation of program
Evaluation and constant monitoring
Employee Orientation and Training
Frequent communication
Managers’ responsibilities

INQUIRES AND GRIEVANCES
Making Complaints Accessible
Acknowledgement
Open Disclosure
Assessment and assigning priority
Investigation
Timeframe for resolution

VEHICLE AND FLEET SAFETY POLICY
Purpose
Workplace Exposure
Definitions or important information
Duties and Responsibilities
Practices
MVR Monitoring Program Standards
Driver Qualifications
Additional Requirements
Investigation of an accident
Driver Training
Vehicle Inspections
Record Keeping
Transporting client’s practices
Driver Safety Practices
Employee Acknowledgement of Vehicle and Fleet Deductible for [AGENCY NAME]

ACKNOWLEDGEMENT OF RECEIPT
LIST OF FORMS/ANNEXURES
Annexure 01: Person Specification
Annexure 02: Candidate Assessment Form
Annexure 03: Comprehensive Assessment Form
Annexure 04: Orientation Survey
Annexure 05: Manager/Supervisor Guide
Annexure 06: New Hire Training/Learning Plan
Annexure 07: Individual Development Plan
Annexure 08: Monthly Performance Journal
Annexure 09: Grievance Procedure Form
Annexure 10: Exit Process